Recommended
Reinforced HydroJet hose
Expandable hose · metal connectors
19,90 €
Last updated: April 2026. This Returns and Refunds Policy explains how customers may request a return, refund, withdrawal review, replacement or support resolution for products purchased from the Mistglide store. It should be read together with the terms of service, delivery information and withdrawal information linked from the footer.
Nothing in this policy limits mandatory consumer rights. Depending on the customer’s country, statutory rights may include receiving goods that match their description, a remedy for defective or non-conforming goods, a right of withdrawal or cancellation, and other protections required by law. If this policy conflicts with mandatory law, mandatory law prevails.
Where applicable to EU consumers, a statutory withdrawal right may allow the customer to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason and subject to legal exceptions. To exercise this right, the customer must send a clear statement before the period expires. The product must then be returned within the legally required return period.
If a valid withdrawal right is exercised, eligible payments are refunded according to applicable law. Standard delivery costs are refunded where required by law. The customer may bear direct return shipping costs unless the store agreed otherwise or failed to provide required information. The customer is responsible for diminished value caused by handling beyond what is necessary to inspect the product.
In addition to mandatory rights, the store may accept return requests within 30 days after delivery. The customer must contact support before sending any product back. Returns sent without instructions can be delayed, refused or impossible to identify.
To be eligible, the item should be unused, clean, complete, undamaged after delivery and returned with original packaging and accessories where reasonably possible. Proof of purchase, order number and checkout email may be required.
The customer should use the contact page linked in the footer and include order number, checkout email, delivery country, product concerned, color, reason for return, whether the request is a statutory withdrawal or voluntary return, and photos or video if the item is damaged, defective or incorrect.
Support will review the request and provide return instructions if the request is eligible. A product should not be returned before instructions are received.
Products must be packed securely for return. Items showing use, excessive handling, missing accessories, hygiene concerns, customer-caused damage, altered packaging or insufficient identification may be refused or partially refunded where allowed by law. The customer should keep proof of shipment until the return is closed.
If an item arrives damaged, defective, incorrect or incomplete, the customer should contact support promptly with order number, checkout email, photos or video, packaging evidence and tracking information when available. The product and packaging should be kept until support confirms the next step.
Where the issue is confirmed, the store may offer a replacement, repair, refund, return label or another solution required by applicable law. The customer will not be charged return shipping for confirmed defective, damaged or incorrect items where law or store instructions require the store to cover it.
For voluntary change-of-mind returns, return shipping is normally paid by the customer. For statutory withdrawal rights, direct return costs are handled according to applicable law and information provided to the customer. For confirmed defective, damaged or incorrect items, support will confirm the appropriate return cost solution. Trackable shipping is recommended when the customer pays return shipping.
Returned products may be inspected after receipt to confirm identity, condition, completeness and eligibility. Approval is not automatic because a parcel was sent. If the return is approved, the refund is processed according to this policy and applicable law. If there is a problem, support may request additional information, offer a partial refund, refuse the return or return the item where allowed.
The refund amount depends on the reason for return, statutory rights, product condition, delivery charges, return shipping responsibility, bundle structure, discounts, free gifts and any diminished value. For valid statutory withdrawal, eligible amounts are refunded according to law. For voluntary returns, the refund may cover the product price only unless the store confirms otherwise.
Refunds are issued to the original payment method where possible. After approval, the store can submit the refund, but card issuers, banks, wallets or payment providers control final posting times. EU statutory withdrawal refunds are handled within the legally required timeframe. Other approved refunds are usually submitted after receipt and inspection of the return.
Direct exchanges are not guaranteed. If the customer wants another color or product, support may recommend placing a new order and returning the original product. If an order has not started processing, support can review a color change request, but changes cannot be guaranteed.
If an order included a bundle discount, free gift or promotional item, connected items may need to be returned together. If only part of a bundle is returned, or if a free gift is missing, used or damaged, the refund may be recalculated to reflect the actual value kept by the customer, where allowed by law.
If a parcel is refused, unclaimed, returned because of incomplete address details or returned after failed delivery attempts, support will review the order. Reshipping may require address confirmation and may involve additional carrier costs. Refunds in these cases may be reduced by costs allowed under applicable law.
Customers are encouraged to contact support before opening a payment dispute. The store may respond to chargebacks with order confirmations, tracking information, delivery evidence, customer messages, policy pages and fulfilment records. Fraudulent chargebacks or abusive disputes may lead to future order refusal or other lawful steps.
The store does not normally charge a restocking fee for eligible standard returns. If a return is accepted despite missing parts, damaged packaging, excessive handling or late timing, a reduced refund may be applied where allowed by law instead of a separate restocking fee.
Return and refund questions should be submitted through the contact page linked in the footer. Customers should include order number, checkout email and a clear description of the issue. Support aims to respond within one to two business days, although high-volume periods may require more time.
This policy may be updated when operations, legal requirements, carrier processes, payment providers, Shopify features or product offers change. The policy displayed when a return request is submitted applies to that request unless mandatory law provides otherwise.
